Returns and Exchanges

DERMAMED™ creates every product with care and passion. It is our intention to satisfy our customers. Should you choose to return a product, please contact our Customer Service.

Email: [email protected].com
Phone: +1-800-681-2292 or +1-604-304-6006  (Monday to Friday, 9:30AM - 5:00PM PST, except public holidays)

We will gladly issue a full refund to the original credit card or form of payment for merchandise that is returned within 30 days of purchase. The item must be returned unopened/unused in the original packaging and in the same condition that you received it, except for reasons due to manufacturer's defect.

We will replace item if it is defective or for any other reasons due to our error. All SALES items are final and cannot be returned, refunded or exchanged. Exchanges are not eligible for promotions. Merchandise cannot be returned or exchanged more than 60 days after its purchase date.

A copy of the original invoice must accompany all returns, refunds and/or exchanges. If a copy of the original invoice is not available, the invoice number must be quoted. 

Please send your returns to:
DermaMed Pharmaceutical Inc.
Unit 110 - 13160 Vanier Place
Richmond, BC, V6V 2J2, Canada

Please note original shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

DERMAMED™ reserves the right to modify its Returns & Exchanges Policy at any time, without notice.