Shipping and Payments

We offer FREE STANDARD SHIPPING within Canada* on all orders starting at $75 (before taxes and after promos. For orders below this threshold, a flat rate fee of $12.95 may apply.

*Additional charges may apply to remote/rural areas—charges will be seen at checkout (See table 9) https://www.canadapost-postescanada.ca/tools/pg/manual/PGdeliverystds-e.asp#2132692

All orders will be shipped using Canada Post to the provided shipping address. Orders received after 1pm PST will be processed on the next business day. Orders received after 1pm PST on Friday will be processed the following Monday. 

STANDARD SHIPPING: 3-10 Business days

XPRESSPOST: Order before 1 pm PST for delivery in 2-3 business days 

We offer FREE STANDARD SHIPPING to the USA on all orders starting at $99 (before taxes and after promos. For orders below this threshold, a flat rate fee of $15 may apply.

ESTIMATED DELIVERY TIME: All orders will be shipped using Canada Post to the provided shipping address. Orders received after 1pm PST will be processed on the next business day. Orders received after 1pm PST on Friday will be processed the following Monday. 

STANDARD SHIPPING: 6-10 Business days

XPRESSPOST: Order before 1 pm PST for delivery in 5 business days 

INTERNATIONAL SHIPPING: All orders will be shipped with Canada Post or DHL to the provided shipping address. 

Your shipping rate will depend on the weight of the package and shipping address; estimate delivery time may vary depending on shipping destination. Please contact orders@dermamed.com for shipping quote. 

The above-mentioned delivery periods are approximations and do not guarantee delivery if there are challenging weather conditions or circumstances out of our control. Once parcels have been picked-up by Canada Post, we are unable to make any changes to shipments.

Tracking - If you do not receive the tracking number of your order or your tracking number does not work after 72 hours of receiving your shipping confirmation, you may contact our Customer Service. Please indicate your Name, Phone Number and Order Number.

Track your order online at:  https://www.canadapost-postescanada.ca/cpc/en/personal.page 

• Credit Card (Visa, Master Card, American Express)
• PayPal

Payment Process:

Your credit card will be charged at the time of order placement. In the event that we are unable to fulfill your order, a refund will be issued to your credit card.

Customers are responsible for any applicable duties and taxes as determined by the destination’s customs authority.

If you have any additional questions, please reach out to us via email at orders@dermamed.com or call us toll free: +1.800.681.2292. Our team is available to assist you on business days, Monday to Friday, from 9:30 am to 5 pm PST.