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How do I place an order?

Ordering on is easy and safe. Find the item you want, click "ADD TO CART," and follow the checkout instructions. Your order is completed when you provide your credit card/payment information at the end. You can also call us at +1-800-681-2292 to place an order over the phone. We're available Monday to Friday, 9:30 AM to 5 PM PST.

Can I ship my order to an international address?

Absolutely! offers international shipping. For locations outside of Canada and the US, just provide the necessary shipping details during checkout – it's that simple! Or simply contact us to place the order.

How can I make returns or exchange?

To qualify for a return or exchange, items must be returned in their original condition within 60 days, accompanied by a sales receipt. For detailed information, please refer to our Returns & Exchanges policy. Keep in mind that original shipping costs are non-refundable, and you are responsible for covering your own shipping costs when returning items.

How do I get free shipping?

Enjoy FREE STANDARD SHIPPING to Canada on orders starting at $75 and to the USA on orders starting at $99 for our retail customers.

How can I check my order status?

You will find the tracking number for your order on the shipping confirmation email that will be sent to you once your order is shipped. For any concerns, feel free to reach out to us. Check Shipping & Payments for more details.

Do your products contain nuts?

Most of our products don't contain soy or nuts, but our facility handles these allergens, there is a possibility that traces of them may be present in our products.

Do you sell on Amazon?

Yes, we sell on Amazon in both Canada and the USA. You can explore our products on our Amazon stores: click here for customers in the Canada and click here for customers in the United States

How does the loyalty program work?

Points can be redeemed for the following rewards: $5 off (500 points), $10 off (1000 points), or $20 off (2000 points).

Price Match Inquiry

We currently do not provide price matching services. Please note that DermaMed reserves the right to adjust product prices at any time without prior notice.

Why do the cream colors change over time?

It is perfectly normal for the colors of our products to change over time. These occur because our products are sourced directly from nature. Importantly, they do not compromise the safety or effectiveness of our formulas.

Where do I store my therapeutic balms?

For maximum effectiveness, store in a cool and dry area, avoiding direct exposure to light and heat.