DERMAMED™ creates every product with care and passion. It is our intention to satisfy our customers. Should you choose to return a product, please contact our Customer Service to obtain a Return Authorization Number (RA#) via -
Email: [email protected]
Phone: 1-855-436-4388 or 604-436-4388 (Monday to Friday, 9:30AM - 5:30PM PST, except public holidays)
Please note that a RA# must be clearly indicated on all returns.
We will gladly issue a full refund to the original credit card or form of payment for merchandise that is returned within 30 days of purchase. The item must be returned unopened/unused in the original packaging and in the same condition that you received it, except for reasons due to manufacturer's defect.
After 30 days, and up until 60 days after a purchase, an online store credit, gift card or exchange will be issued for any unopened/unused merchandise returned in sellable condition. Merchandise cannot be returned or exchanged more than 60 days after its purchase date.
Gently used item maybe returned for online store credit only. We will replace item if it is defective, damaged during shipping, or for any other reasons due to our error. All SALES items are final and cannot be returned, refunded or exchanged. Exchanges are not eligible for promotions.
A copy of the original invoice must accompany all returns, refunds and/or exchanges. If a copy of the original invoice is not available, the invoice number must be quoted.
If you are returning an item that qualified for a gift(s) with purchase, please include the gift(s) with your return. If your return is missing its promotional gift(s), your account will be charged for the value of the gift(s).
Please send your returns to:
Returns Department - DermaMed
Pacgen Life Science Corporation
Unit 140 - 11080 Bridgeport Road
Richmond, BC, V6X 1T2
Please note original shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
DERMAMED™ reserves the right to modify its Returns & Exchanges Policy at any time, without notice.